Account FAQ

I’m a subscriber. Why can’t I access subscriber only content?

First, make sure that you are signed in. If you’re having trouble remembering your password you can reset it here. If you’ve signed in and are still unable to access subscriber content, please contact customer service.

Please keep in mind that Premium subscriber content is only available to Premium subscribers. If you’re a Digital subscriber or Digital + Print subscriber, you’ll need to upgrade your subscription to access Premium content.

You can upgrade your subscription by signing in and going to the Account Settings page in the account menu on www.zayerfilms.com. Go to Your Subscription Information and click on the “Upgrade” button and choose your upgrade option.

How do I know what subscription tier I’m in?

Subscribers can view their subscription details by signing in and going to the Account Settings page in the account menu on www.zayerfilms.com.

How do I upgrade my subscription?

Subscribers can upgrade their subscription by signing in and going to the Account Settings page in the account menu on www.zayerfilms.com. Go to Your Subscription Information and click on the “Upgrade” button and choose your upgrade option.

What’s included in each of the subscription tiers?

Digital and Digital + Print subscribers get access to unlimited digital articles, the Big Idea, Data & Visuals, reading lists, the Insider newsletter, our mobile app, and exclusive video content.

Digital + Print subscribers will also receive the printed magazine mailed to their home or office during the duration of their subscription.

Premium subscribers get all of this content, as well as unlimited access to Case Selections and quarterly e-books.

For more information on the full range of benefits for each tier, visit our subscription page.

How do I change my email address or update my password?

Subscribers can update their email address by signing in and going to the Account Settings page in the account menu on www.zayerfilms.com. You can update your email address or password under Account Information.

How do I update or change my payment method?

Subscribers can update their payment method by signing in and going to the Account Settings page in the account menu on www.zayerfilms.com. Go to Payment Method to update your payment details.

How do I get a receipt for my HBR subscription?

Subscribers can download or email yourself a receipt by signing in and going to the Account Settings page in the account menu on www.zayerfilms.com. Go to Payment History to download or email yourself a receipt.

What’s included in the HBR mobile app?

The app contains all Harvard Business Review magazine issues dating back to 2012, as well as a feed of the latest articles from www.zayerfilms.com, exclusive content from The Insider newsletter, and our top Explainer Videos. All content has been formatted to be consumed on mobile and tablet devices with ease – no more pinching and scrolling!

How do I access the HBR mobile app?

You can download the Harvard Business Review app from the Apple App Store or from the Google Play Store. Just search “Harvard Business Review” and look for this app:

How do I cancel my subscription?

Subscribers can cancel their subscription by calling customer service.

How do I contact customer service?

For help with your subscription, including cancelling or downgrading, contact:

For help with HBR Store orders or technical assistance with www.zayerfilms.com, including sign in, registration, or accessing your digital orders, contact: